1 Introduction
Crown99 respects the privacy of every member and visitor to our platform. This Privacy Policy clearly explains how we manage your personal data — from the moment you first visit our website through to your life as an active member.
This document is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We take this responsibility seriously because your trust is the foundation of the service we have built.
By using the Crown99 platform, you agree to be bound by the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform. If you have any questions about how we handle your data, our team is ready to help at any time.
This Privacy Policy is to be read together with Terms and Conditions Crown99. Both documents together form the complete agreement between you and our platform.
2 Information We Collect
Crown99 only collects data that is genuinely necessary to provide a safe, seamless, and responsible service to every member. Here are the types of information we collect:
| Data Category | Examples of Information | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, IC number | KYC & account verification |
| Contact Data | Email, phone number | Communication & support |
| Financial Data | Bank account number, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, browser | Security & fraud detection |
| Usage Data | Wagering records, session duration, game preferences | Service improvement |
We do not collect sensitive data such as health information, religious beliefs, or political views. All data collection is conducted transparently and with your full knowledge during the registration process.
3 How We Use Your Data
The data we collect is used responsibly and only for legitimate purposes. Here are the key ways Crown99 uses your information:
- Account Management: To create, verify, and securely maintain your member account.
- Transaction Processing: To process deposits, withdrawals, and all financial activities accurately and promptly.
- Customer Support: To help you resolve any technical issues, account inquiries, or feedback.
- Platform Security: To detect and prevent fraud, money laundering, and unauthorized access.
- Legal Compliance: To comply with regulatory requirements and reporting obligations mandated by the relevant authorities.
- Service Improvement: To analyze usage patterns and improve your gaming experience at crown99.
- Marketing Communications: To send relevant promotional offers — only if you have consented to receive them.
Crown99 will not use your data for any purpose beyond those stated above without obtaining your consent first.
4 Information Sharing
Crown99 takes a strict approach to data sharing. We do not sell, rent, or trade members' personal data to any party for commercial purposes.
However, there are limited situations where we may need to share your information with certain parties:
- Integrated Service Providers: Payment processors, KYC providers, and technical service providers that help us operate the platform. They are bound by strict confidentiality agreements.
- Legal Requirements: Where required by court order, law enforcement agency investigation, or regulatory obligations.
- Fraud Prevention: With recognised industry bodies for the purpose of detecting and preventing fraudulent activity across platforms.
In all of the above cases, we ensure that data sharing is carried out on a minimum-necessity basis and always within the limits permitted by law.
5 Cookie Usage
Crown99 uses cookies and similar tracking technologies to enhance the user experience and ensure the security of your session on the platform.
The types of cookies we use are as follows:
- Essential Cookies: Required for core platform functions such as Login, game sessions, and security. These cookies cannot be disabled.
- Performance Cookies: Collects information on how you use the platform to help us identify technical issues and improve performance.
- Functional Cookies: Saves your preferences such as language and display settings so you do not need to configure them each time.
- Analytics Cookies: Helps us understand overall usage patterns without identifying individual users.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Crown99 platform.
6 Data Security
We continuously invest in security infrastructure to ensure your personal data remains protected at all times. Key security measures we have in place include:
- 256-bit SSL encryption for all data in transit between your device and our servers.
- Encryption of sensitive data such as financial information and passwords in storage — passwords are stored as unreadable hashed values.
- 24/7 security monitoring by automated threat detection systems.
- Regular penetration testing conducted by independent security experts.
- Role-based access control — only staff who require access are permitted to view specific data.
- Two-factor authentication (2FA) for staff access to crown99's internal systems.
While we take all reasonable precautions, no system is 100% guaranteed. You also play an important role by keeping your password and device secure.
7 Data Retention Period
Crown99 only retains your personal data for as long as needed to fulfil the purpose for which it was collected, or as required by applicable law.
Active account data is generally retained for the duration of your membership. Once an account is closed, certain data will be kept for a period defined by regulatory requirements — typically between five and seven years — for audit and legal compliance purposes.
Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures. We do not retain data longer than necessary.
8 Your Rights as a Data Subject
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data held by Crown99. We respect and facilitate the exercise of these rights.
To exercise any of the rights below, please contact our support team via email at [email protected]. Requests will be processed within 30 business days.
9 Third-Party Links
The crown99 platform may contain references to third-party game providers integrated within our platform. Please note that each game provider maintains their own privacy policy.
Crown99 is not responsible for the privacy practices of third-party providers involved. However, we only work with providers that have a strong reputation and a clear commitment to user data protection.
We encourage you to read the respective provider's privacy policy if you have specific concerns about data processed while playing their games on the crown99 platform.
10 Contact Us About Privacy
If you have any questions, concerns, or complaints about how crown99 handles your personal data, we encourage you to reach out to us directly. We are committed to addressing every inquiry seriously and transparently.
- Privacy Email: [email protected]
- General Support Email: [email protected]
- Response Time: Within 2 business days
- Language: Bahasa Melayu & English
For information on responsible gaming and personal limits, please visit the Responsible Gaming us. To better understand your rights and responsibilities as a member, please read Terms and Conditions us.
Crown99 will never ask for your password or sensitive financial information via email. If you receive such an email claiming to be from us, please ignore it and report it to us immediately.